Last updated 2 November 2026
VividLayers Printing makes every sign, graphic and logo to order, to your size and with your name on it, so it cannot be resold if you no longer want it. That is why you approve a proof before anything is produced, and why this policy draws its main line at the start of production. Your quote can set different terms for a specific project; where it does, the quote applies.
Deposit and balance
- Work starts once you accept your quote and pay the deposit it shows.
- The deposit covers design time and lets us reserve materials and a production slot for you.
- The balance is due when your quote or invoice says.
Cancelling before production starts
Production starts when you approve the proof in writing. Until then you can cancel at any time by emailingsales@vividlayers.us or calling 407-497-2376.
We refund your deposit, less the design work already done and any permit fees or special-order materials we have already paid for on your behalf. We list those costs for you before we refund the rest.
Cancelling after production starts
Once you approve the proof, we print, cut and fabricate to your design, and that work cannot be undone. Orders in production cannot be cancelled for a full refund. If you need to stop, tell us straight away: we halt what we can, charge for the work done and materials used, and credit or refund anything left from what you paid.
Changes after approval
If you want to change a design after approving it, we requote. Changes to work already produced are charged as a reprint or a rebuild.
Defects and reprints
Every piece is checked against your approved proof before it leaves us. If what we deliver or install does not match the proof, or fails because of how we made or installed it, we put it right at no cost to you.
- This covers wrong sizes, colours or wording compared with the approved proof, peeling or bubbling vinyl, fabrication faults and lighting we installed that fails.
- Tell us as soon as you notice, with photos and your invoice number.
- We repair, reprint or replace the affected item. If we cannot, we refund what you paid for that item.
It does not cover:
- mistakes in a proof you approved
- damage from accidents, vandalism, severe weather or someone else altering or moving the sign
- normal fading and wear over the life of the material
- signs installed by someone other than us
How refunds are paid
Once we agree a refund, we pay it back to the way you paid. Card refunds usually take 5 to 10 business days to show on your statement, depending on your bank.
Raising a problem or a dispute
If you are unhappy with an order or a charge, contact us first. It is almost always the quickest fix.
- Email sales@vividlayers.us or call 407-497-2376, Mon to Fri, 9 am to 5 pm.
- Include your company name, the invoice number, what is wrong and photos if it is about the finished work.
- The person who ran your project looks into it and comes back to you with what we propose: a repair, a reprint, a credit or a refund.
If you paid by card and we cannot settle it between us, you can dispute the charge with your card issuer. We ask that you talk to us before you do: a card dispute freezes the payment while the bank reviews it, which usually takes longer than solving the problem directly.
Contact us
VividLayers Printing
Orlando, FL
407-497-2376
sales@vividlayers.us
Mon to Fri, 9 am to 5 pm
See also our terms of service and privacy policy.